Welcome to Ravanox, a trademark of Easy Use LLC, your destination for premium custom engraved glass goods. Please carefully read the following terms and conditions that govern your use of our website and the services we provide. By accessing or using this site, you agree to the terms outlined below.
1. Acceptance of Terms
By using the Ravanox website, you agree to be bound by these Terms and Conditions. If you do not agree with any part of these terms, please discontinue use of our site and services.
2. Products and Services
Ravanox specializes in custom engraved glass goods, including but not limited to drinkware, awards, trophies, and personalized gifts. All items are subject to availability. We reserve the right to update, discontinue, or modify any product or service without notice.
3. Custom Engraving
When placing an order for custom engraved products, you confirm that you have the legal right to use any text, logos, or artwork submitted. We reserve the right to reject engraving requests that may infringe upon copyrights, trademarks, or intellectual property rights, or that contain offensive or inappropriate content.
4. Order Acceptance and Fulfillment
Your order represents an offer to purchase from Ravanox. We reserve the right to accept or decline any order at our discretion. Upon receiving your order, you will receive an email confirmation. Most custom items are processed within 3–5 business days, though this may vary depending on complexity or volume. You will be notified of any significant delays.
5. Pricing and Payment
All prices are listed in the specified currency and exclude shipping, taxes, or applicable fees unless otherwise stated. Payment must be made in full at the time of purchase. We accept major credit cards, PayPal, and other secure payment options available at checkout.
6. Shipping and Delivery
We ship to eligible regions as listed during checkout. Delivery timelines may vary based on destination and order volume. While we strive for timely delivery, we are not responsible for delays caused by carriers or events beyond our control. All items are securely packaged to prevent damage in transit.
7. Returns and Replacements
Because our products are custom engraved, we do not accept returns or exchanges due to customer error or change of mind. However, if an item arrives damaged or defective, or if an error occurs on our part, we will provide a replacement or refund at no additional cost. Please contact us within 30 days of receiving your order to begin the resolution process. In such cases, Ravanox will cover return shipping if required.
8. Intellectual Property
All content, designs, logos, and intellectual property on the Ravanox website are owned or licensed by Easy Use LLC. You may not copy, reproduce, or distribute any content without prior written permission.
9. User Conduct
By using our site, you agree not to misuse, disrupt, or attempt to gain unauthorized access to any part of the website or its services. Any attempts to alter content, interfere with transactions, or conduct fraudulent activity will result in termination of access and may be reported to authorities.
10. Limitation of Liability
Ravanox shall not be liable for indirect, incidental, or consequential damages arising from the use of our products or services. Our maximum liability will not exceed the purchase price of the product in question.
11. Governing Law
These Terms and Conditions are governed by the laws of the State of New Jersey. Any legal disputes shall be resolved exclusively in the courts located within New Jersey, USA.
12. Changes to Terms
We reserve the right to update or modify these Terms and Conditions at any time. Continued use of our website after changes are posted constitutes acceptance of the revised terms.
Contact Us
If you have any questions regarding these Terms and Conditions, please contact us. We are happy to assist and ensure clarity around our policies and procedures.
Thank you for choosing Ravanox. We appreciate your trust in our custom engraved products and services.