Terms and Conditions - Ravanox

Welcome to Ravanox, your premier destination for custom engraved glass goods. Before you proceed to explore our platform further and make a purchase, please carefully review the following terms and conditions that govern your use of our website and the services we provide:

1. Acceptance of Terms: By accessing or using the Ravanox website, you agree to be bound by these Terms and Conditions. If you do not agree with any part of these terms, you may not access or use our website.

2. Products and Services: Ravanox specializes in offering custom engraved glass goods, including but not limited to glassware, trophies, awards, and personalized gifts. All products are subject to availability, and we reserve the right to modify or discontinue any product or service without prior notice.

3. Custom Engraving: When placing an order for custom engraved items, you agree that you have the legal right to use any text, images, or logos provided for engraving. Ravanox reserves the right to refuse any engraving request that violates copyright, trademark, or intellectual property rights.

4. Order Acceptance: Your order constitutes an offer to purchase goods from Ravanox. We reserve the right to accept or reject any order at our discretion. Upon receipt of your order, we will send you an email confirmation with details of your purchase.

5. Pricing and Payment: All prices listed on the Ravanox website are in the currency specified and are exclusive of shipping, taxes, and any applicable fees. Payment must be made in full at the time of purchase. We accept various payment methods, including credit/debit cards, PayPal, and other secure payment gateways.

6. Shipping and Delivery: Ravanox offers shipping to locations within the specified regions. Delivery times may vary depending on the destination and the availability of the product. We strive to fulfill orders promptly, but we are not liable for any delays or damages during transit.

7. Returns and Exchanges: We want you to be satisfied with your purchase from Ravanox. Sadly for custom products of this nature, returns are not feasible. However, If you are not completely happy with your order due to damage or defect, please contact us within 30 days of receipt of the item. Given the nature of the damage or defect, we may be able to offer a replacement custom item, or issue a refund for said damaged/defective good.

8. Intellectual Property: All content, logos, designs, and intellectual property displayed on the Ravanox website are owned or licensed by us and are protected by copyright and trademark laws. You may not use, reproduce, or distribute any content without prior written consent from Ravanox.

9. Limitation of Liability: Ravanox shall not be liable for any indirect, incidental, special, or consequential damages arising out of or in connection with your use of our website or products. Our total liability for any claim shall not exceed the amount paid by you for the relevant product or service.

10. Governing Law: These Terms and Conditions shall be governed by and construed in accordance with the laws of [Jurisdiction], without regard to its conflict of law provisions. Any dispute arising from these terms shall be resolved exclusively in the courts of [Jurisdiction].

11. Changes to Terms: Ravanox reserves the right to modify or update these Terms and Conditions at any time without prior notice. By continuing to use our website after such changes, you agree to be bound by the revised terms.

Contact Us: If you have any questions or concerns regarding these Terms and Conditions, please contact us for assistance. Your satisfaction and understanding are important to us, and we are here to address any inquiries you may have.

Thank you for reviewing and accepting our Terms and Conditions. We appreciate your trust in Ravanox and look forward to serving you with our exquisite custom engraved glass goods.