Frequently Asked Questions (FAQ) - Ravanox
Can I customize the products offered by Ravanox?
Yes, absolutely! Ravanox specializes in custom engraved goods. You can personalize our products with your own text, logos, or designs to create a unique and memorable item.
What types of product do you offer for customization?
We offer a wide range of items available for customization! This includes clocks, ornaments, multiple forms of award, and plaques.
How do I place a custom order?
Placing a custom order with Ravanox is easy. Simply select the product you'd like to customize, and then follow the prompts to input your desired text, upload your logo or design, and choose any additional options. Once you're satisfied with your customization, add the item to your cart and proceed to checkout. Please reach out to us if more specific customization is needed.
Can I see a preview of my customization before placing my order?
Yes, you can! After inputting your customization details, you'll have the opportunity to preview your design before completing your purchase. This allows you to make any necessary adjustments to ensure your satisfaction.
What is the turnaround time for custom orders?
The turnaround time for custom orders varies depending on the complexity of the customization and our current workload. Typically, orders are processed within 3-5 business days, shipping time may vary. We strive to ship all orders as early as possible but if extra-ordinary turn-around is needed, we offer expedited shipping for such cases. For more accurate estimates, please contact us at info@ravanox.com.
Can I return or exchange custom engraved items?
Due to the personalized nature of our products, we do not accept returns or exchanges for reasons other than product defects. However, if you receive a defective or damaged item, please contact us within 30 days of receipt, and we'll be happy to assist you with a refund or replacement.
How can I contact Ravanox if I have further questions?
If you have any additional questions or need further assistance, please don't hesitate to contact our customer service team. You can reach us via email at info@ravanox.com, via Phone at our number, 732-813-0720, or through our website's contact form. We're here to help and ensure that your experience with Ravanox is exceptional!