At Ravanox, we take pride in offering high-quality custom engraved goods made to your specifications. Because our products are personalized, we do not accept returns or exchanges due to change of mind or incorrect customization details provided by the customer.
No Returns or Exchanges
As each item is custom engraved, we are unable to accept returns or exchanges for non-defective products. Please double-check your personalization details before placing your order. Exchanges are not accepted unless an item arrives damaged or incorrect due to an error on our part.
Defective or Damaged Items
If you receive a defective or damaged item, please contact us within 30 days of receiving your order. We may request clear photographs or a detailed description to verify the issue and begin the resolution process. If the issue is confirmed, we will provide a refund or replacement, depending on the circumstances.
Refunds and Replacements
In the rare event that an error occurs on our part—such as incorrect engraving or shipping the wrong item—we will promptly replace the product at no additional cost to you. Refunds will be issued to the original payment method used at checkout and are typically processed within 14 business days of confirmation.
Return Shipping
If a return is necessary due to a verified defect or shipping damage, Ravanox will cover the cost of return shipping. We will provide clear instructions for returning the item if required.
Refund Processing Time
Approved refunds are typically processed within 14 business days after confirmation. Refunds are issued to the original payment method used at checkout.
Contact Us
If you have questions or concerns about your order or this return and refund policy, please reach out to our customer service team. We’re here to help and ensure your experience with Ravanox meets or exceeds expectations.